IT SERVICE MANAGEMENT
MY KNOWLEDGE LEVELS
IT, Kommunikation og Organisation
ITKO-candidates has the competences to develop and coordinate the interaction between the organisation and IT using communication.
The subjects Integrated market communication, Teamwork and group processes, Organisation and Management gives a foundation to understand and manageme organisational collaboration and communicationprocess.
The combination between the heavy IT subjects and communication and informational subjects makes me able to analyse, evaluate, understand and critical asses communication- and information technologies and their possible usability and limitations within the organisation.
Aarhus School of Business
University of Aalborg
Besides the datalogical subjects as objectoriented programming, software engineering and algoritmics the study contains subjetcs as interpersonel communication, cultur and multimedia.
This combination does that I have both a technical and communicative insight in IT-systems and their use.
B.Sc. in Informatics
High performance leader.
My main focus in my professional work is leadership through interpersonal communication and relations within and around the organization.
Honest relationship are my key to customers whether its for a sale or to ensure that they are satisfied with my service.
I have +10 years experience in the IT business. All with focus on customer service.
I’m stabile and constantly seek to improve and develop. I search for optimization of work process and methods to create a more effective business model beneficial for the company, the clients and the employees. I develop and implement strategies that underpin the companies Vision and Values.
The thread in my working career is relationship based service in different contexts.
I’m a planner and organizor and know how to ensure how a task is performed from start to end.
I am passionate about finding the key subjects that drives my relations motivating.
I tend to set ambitious goals but this is because I strongly believe we can achieve more than we think we can. I am loyal and true to my word and expect the same of my surroundings.
As a person I'm realistically optimistic and always have a smile on my face. I go to work because I enjoy it and because I intend to make a difference in the world I'm part of.
* Customer care
* Relationship management
* Business Management
* Development of business model
* People Management
Head of Infrastructure Services
Manager for a project organisation who builds and implement projects and new services in the infrastructure.
The department handles project within the entire infrastructure layer: Windows, Linux, Power (AIX), zOS, Storage and Network.
Head of Platform Services (Interim position)
Interim Manager for a project organisation who builds and implement new services in the Platform layer of the IT infrastructure.
The department handles project within the entite platform infrastructure: Database (SQL, Oracle & DB2) and Middleware software
Technical Infrastructure, Decentral Technical Windows Server
Optimal and profitable operation to our owners and partners Jyske Bank A/S, Nykredit Realkredit A/S, SDC, BEC and Bankdata.
Coaching og mentoring
Program ownership for all serverprojects
Budgets and projectfinance
Senior Manager, System Operations
Second Line Manager for these departments:
System operation - Monitoring and Productions Controls.
Situation Management - SIMA who handle all major incidents coordination.
System Management Infrastructure - tools
Task in this role:
Leadership: rolemodel for 3 1. line managers. Setting the goals and directions for each department.
Management: Employee retention, close dialogue with HR - rules and regulations.
Service Delivery Management
Manager of a department of 19 Service Delivery Managers and 3 student assistants.
Service Delivery Manager
My customers has been large accounts and several SMB.
As the customers external IT operation manager (CIO) I'm responsible for:
Finansial cost management
informative communication between customers and delivery organisations in IBM.
I collect and use large amount of data and statistics to provide the best service possible.
Delivery Project Executive
My customers are all ITO West customers.
- Cost management, contribute to revenue, profit, and account growth
Technical / Project Program Manager:
- People management, project controls, ressourcemanagement, teambuilding and HR tasks (hiring, firing, agreements with unions etc.)
- Relationship Management, Contract Delivery and Quality Targets
If yoy need to get in contact with me, please do not hesitate to get in touch.
Telefon: +45 60 51 51 15