I'M

Søren VestergaarD

High performance leader.

SV

My main focus in my professional work is leadership through interpersonal communication and relations within and around the organization.

 

Honest relationship are my key to customers whether its for a sale or to ensure that they are satisfied with my service.

  

I have +10 years experience in the IT business. All with focus on customer service.

 

I’m stabile and constantly seek to improve and develop. I search for optimization of work process and methods to create a more effective business model beneficial for the company, the clients and the employees. I develop and implement strategies that underpin the companies Vision and Values. 
 
The thread in my working career is relationship based service in different contexts. 

 

I’m a planner and organizor and know how to ensure how a task is performed from start to end.

 

I am passionate about finding the key subjects that drives my relations motivating.

I tend to set ambitious goals but this is because I strongly believe we can achieve more than we think we can. I am loyal and true to my word and expect the same of my surroundings.

 

As a person I'm realistically optimistic and always have a smile on my face. I go to work because I enjoy it and because I intend to make a difference in the world I'm part of.

01 PROFESSIONAL

MY KNOWLEDGE LEVELS

LEADERSHIP

MANAGEMENT

IT SERVICE MANAGEMENT

85%

95%

95%

OUTSOURCING

SERVICE DELIVERY

90%

95%

BUSINESS PROCESS

IT STRATEGY

ITIL

75%

75%

75%

02 EDUCATION

Cand.IT,
IT, Kommunikation og Organisation

Aarhus School of Business

2003-2005

ITKO-candidates has the competences to develop and coordinate the interaction between the organisation and IT using communication.  
The subjects Integrated market communication, Teamwork and group processes, Organisation and Management gives a foundation to understand and manageme organisational collaboration and communicationprocess. 

The combination between the heavy IT subjects and communication  and informational subjects makes me able to analyse, evaluate, understand and critical asses  communication- and information technologies and their possible usability and limitations within the organisation.

B.Sc. in Informatics 

University of Aalborg

2000-2003

Besides the datalogical subjects as objectoriented programming, software engineering and algoritmics the study contains subjetcs as interpersonel communication, cultur and multimedia. 
This combination does that I have both a technical and communicative insight in IT-systems and their use.

03 Experience

2016 -PRESENT

SCR Freelance

Managing Director

* Sale
* Customer care
* Relationship management

* Strategy
* Business Management
* Development of business model
* People Management

2015-2015

JN Data

Head of Infrastructure Services

Manager for a project organisation who builds and implement projects and new services in the infrastructure.
The department handles project within the entire infrastructure layer: Windows, Linux, Power (AIX), zOS, Storage and Network.

2015

Head of Platform Services (Interim position)

Interim Manager for a project organisation who builds and implement new services in the Platform layer of the IT infrastructure.
The department handles project within the entite platform infrastructure: Database (SQL, Oracle & DB2) and Middleware software

2013-2015

JN Data

Department Manager

Technical Infrastructure, Decentral Technical Windows Server
Optimal and profitable operation to our owners and partners Jyske Bank A/S, Nykredit Realkredit A/S, SDC, BEC and Bankdata.

Responsible for:

People management/HR 
Coaching og mentoring

Program ownership for all serverprojects

Budgets and projectfinance

2012-2013

IBM

Senior Manager, System Operations

Second Line Manager for these departments:
System operation - Monitoring and Productions Controls. 
Situation Management - SIMA who handle all major incidents coordination.
System Management Infrastructure - tools

Task in this role:
Leadership: rolemodel for 3 1. line managers. Setting the goals and directions for each department. 
Management: Employee retention, close dialogue with HR - rules and regulations.

2010-2012

IBM

Department Manager,
Service Delivery Management

Manager of a department of 19 Service Delivery Managers and 3 student assistants.

JN Data

2005-2009

IBM

Service Delivery Manager
 

My customers  has been large accounts and several SMB.

As the customers external IT operation manager (CIO) I'm responsible for:

Customer satisfaction

Contracted services

Finansial cost management

informative communication between customers and delivery organisations in IBM.
I collect and use large amount of data and statistics to provide the best service possible. 

2009-2010

IBM

Delivery Project Executive

My customers are all ITO West customers.

Financial Manager:
- Cost management, contribute to revenue, profit, and account growth

Technical / Project Program Manager:
- People management, project controls, ressourcemanagement, teambuilding and HR tasks (hiring, firing, agreements with unions etc.)

Customer Satisfaction:
- Relationship Management, Contract Delivery and Quality Targets

CONTACT

If yoy need to get in contact with me, please do not hesitate to get in touch. 

Mail: soren@vestergaardsoerensen.dk
Telefon: +45 60 51 51 15

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